Delta stars for its overall Covid-19 response, JetBlue is top for onboard experience, Southwest for ticketing and Alaska for loyalty as US airlines are ranked for their coronavirus actions
A study into how the ten largest airlines in the United States of America have reacted to traveller needs during the coronavirus pandemic has ranked Delta Air Lines as the best performing. In a modification to its more traditional annual US airline ranking using standard performance metrics travel-experts The Points Guy has this year instead looked at airline responses to the coronavirus pandemic.
“In a normal year, travellers might judge airlines based on their in-flight service offerings or on-time performance. 2020 is not a normal year,” it explains, with the travel industry “thrown into turmoil by the ongoing coronavirus pandemic” and no segment being impacted as significantly as airlines.
All of the world’s airlines are making changes to adopt to the current conditions that we see to stop the spread of Covid-19. “Air travel dramatically changed overnight,” explains Scott Mayerowitz, executive editorial director for The Points Guy, but he notes that while some of these changes are “meaningful” others appear to be “nothing more than public relations optics”.
The ‘Best US Airlines of 2020‘ ranking sees the lifestyle media brand and travel experience advisers position the airlines based on which are taking the most-aggressive policies to protect flyers and frequent flyer programmes and which airlines have the most-generous cancellation and refund policies.
The five objective categories to determine the final rankings (each equally worth 20% of the final ranking), included ticketing (how airlines handled changes, cancellations and refunds), cleaning (what steps airlines take to ensure cleanliness), on the ground (how airlines adjusted their ground experience like boarding and check-in procedures), onboard (how they changed their in-flight experience including capacity controls) and loyalty (extended benefits and changes to loyalty programmes).
Delta Air Lines heads the list with a total score of 86.9 out of 100, ahead of Alaska Airlines in second place with a score of 82.6. JetBlue Airways was just behind in the last podium position with a score of 82.4, while American Airlines with a score of 79.5 and Southwest Airlines with a score of 79.0 make up the top five.
READ MORE via The Blue Swan Daily: Delta stars for its overall Covid-19 response, JetBlue is top for onboard experience, Southwest for ticketing and Alaska for loyalty as US airlines are ranked for their coronavirus actions